Shipping Policy

We strive to provide a seamless and transparent shipping experience for our valued customers. Our shipping policy is designed to ensure efficient delivery while keeping you informed throughout the process. Please take a moment to familiarize yourself with the following key points of our policy:

Delivery Areas: We proudly offer international shipping services to numerous countries around the globe. However, due to various restrictions and logistics considerations, there may be select regions where we are unable to deliver. A comprehensive list of serviced and excluded locations is available at checkout.

Shipping Costs & Options:

Dynamic Shipping Rates: We calculate shipping fees based on the weight of your order, shipping destination, and the selected service. Exact costs will be displayed during checkout once you've provided your shipping address.
Flat Rate Shipping: For some destinations, we may offer a flat shipping rate to simplify the process. This fee will be clearly stated before finalizing your purchase.
Free Shipping Threshold: We occasionally run promotions offering free shipping for orders exceeding a certain amount. Details of such offers will be advertised on our site.

After receiving your order, we aim to process and prepare it for dispatch within 48 hours. Once shipped, delivery times can range from 5 to 15 working day, depending on your shipping address. Please note that these times may vary slightly during peak seasons or sales events.

Customs, Duties & Taxes:

International shipments may be subject to customs clearance procedures, which can cause delays beyond our control. Any duties, taxes, or customs fees incurred are the responsibility of the recipient and are not included in our shipping charges.
It's essential to familiarize yourself with your country's import regulations to estimate potential additional costs.

Tracking & Delivery Times:

Once your order is shipped, we will provide a tracking number via email, allowing you to monitor its progress.
Estimated delivery times vary depending on the shipping method and destination. Domestic deliveries usually take [estimated domestic time], while international shipments can range from [estimated minimum international time] to [estimated maximum international time].

Damages or Loss in Transit:

In the rare event of damage or loss during transit, please contact our customer support immediately. We will require photographic evidence of the damage and may initiate a claim with the carrier on your behalf. Replacement or refund options will be discussed accordingly.

Return Policy for Shipped Items:

Please refer to our separate Return & Refund Policy for detailed instructions on returning items. Note that custom or personalized orders may not be eligible for returns unless there's a manufacturing defect or error on our part.We encourage you to reach out to our customer service team at [contact email/phone] should you have any questions or require further assistance with your shipping needs. Your satisfaction is our priority, and we are committed to making your shopping experience with us as smooth as possible.